Close Brothers Gains Agility with Surface and Windows 11
Venture into the journey of Close Brothers, a leading UK banking group, that reenvisioned its IT landscape with Microsoft solutions, from Surface devices to Windows 11 and Windows 365. They've reported an 80% decrease in performance tickets and halved software requests. Along with improved efficiency, their users are much more satisfied with their overall work experience. By switching to Windows 365, Close Brothers was able to simplify its IT and reduce overheads. Implementing Microsoft Intune resulted in almost zero-touch deployment, saving significant admin effort. Migrations to Microsoft also boosted security across the business. If you're a financial institution seeking to improve your IT estate while enhancing user experience and productivity, Close Brothers' journey offers plenty of insightful data. Dive in to find out how their switch to Microsoft streamlined operations while reaping numerous other benefits, setting the foundation for larger transformations across their business. Contact us to get the latest Surface devices today!
Why did Close Brothers decide to modernize their IT estate?
Close Brothers aimed to modernize its IT estate to reduce support overheads, simplify IT operations, enhance user experience, and facilitate the offshoring of services. The urgency to modernize increased during the COVID-19 pandemic, which highlighted the inadequacies of their existing systems.
What benefits did Close Brothers experience after switching to Windows 365?
After switching to Windows 365, Close Brothers reported an 80% drop in performance-related support tickets and a 50% reduction in software requests. Users also experienced a more satisfactory end-user experience, leading to improved productivity.
How has the transition to Microsoft solutions impacted IT operations?
The transition to Microsoft solutions has streamlined IT operations significantly. Close Brothers has saved the equivalent of a full-time engineer's workload due to automatic patching and updates, allowing the IT team to focus on more proactive, value-adding activities rather than low-level support tasks.
Close Brothers Gains Agility with Surface and Windows 11
published by Network Technology Solutions
Network Technology Solutions, LLC (“NTS”) provides technology solutions that are aimed at
helping organizations by simplifying infrastructure management, improving productivity, and
optimizing information technology (“IT”) resources. Their service vision is to provide high value
solutions and services that enable their customers to focus on strategic business initiatives.
NTS offers a variety of solutions to help their customers address IT issues such as IT
management, infrastructure hosting, infrastructure management, infrastructure security, and IT
optimization.
NTS maintains its headquarters in Thomasville, Georgia as well as a 240 square foot data
center. NTS occupies three racks of collocated space between a second location in Thomasville
GA and a third location in Atlanta GA.
NTS complements their customers’ existing IT capabilities on a per-project basis or acts as a
virtual extension of the IT organization, providing the foundation for a comprehensive managed
services partnership. The following is a description of the Network Managed Services,
Application Development, and Hosting Services provided by NTS to its customers. The scope of
this report is limited to the Network Managed Services, Application Development, and Hosting
Services solutions.
Network Managed Services, Application Development, and Hosting Services - NTS uses its data
center, proprietary documentation and monitoring tools, and certified employees to provide
their customers with quality IT administrative and management services.
NTS’ Network Managed Services, Application Development, and Hosting Services include
housing and managing computers and network equipment supporting their customers’
business. NTS provides a continuum of services from basic colocation to the more advanced
managed hosting.
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